RETURNS POLICY
We offer a 30-day return policy from the date of delivery if you change your mind or are not satisfied with your purchase.
To be eligible for a credit, your returned items must meet the following conditions:
1. Unworn or unused, with tags and in its original packaging.
2. Not stretched to fit due to purchasing incorrect size causing seams to fray or rip.
3. No fake tans and makeup damage.
Submit your Return here: https://keepthatpump.loopreturns.com/#/
STORE CREDIT
Upon the arrival of the returned items at our warehouse, please allow up to 14 days for our team to complete a quick inspection and process the credit. Please note that a handling fee will apply, which will be deducted from the total credit amount. Store credit is valid for 12 months.
EXCHANGES
We offer a one-time exchange for size and/or colour. The credit will be cancelled and KEEPTHATPUMP will not be responsible for the shipping costs associated with the exchange.
DAMAGES & ISSUES
Every item undergoes a thorough quality check before being shipped to customers. In the unlikely event that you receive a faulty item, please contact support@keepthatpump.com with photos within 30 days of receipt.
REFUNDS
Only genuine faults are eligible for a refund or replacement. Refunds will NOT be issued for the following reasons:
- Wear and tear over time.
- Damage caused by purchasing the wrong size.
- Incorrect product care or neglect.
If approved, your refund will be issued to your original payment method. This may take up to 14 business days, depending on your bank or credit card provider’s processing time.
INTERNATIONAL RETURNS
Please use a local courier service with tracking to return the item to the following address:
KEEPTHATPUMP
1/11-15 Marlo Place
HALLAM VIC 3803
KEEPTHATPUMP does not cover return shipping costs. We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost or undelivered returns.
Due to occupational, health and safety KEEPTHATPUMP holds the right to refuse a refund or store credit on any item that is returned that has been damaged or worn.