Exchange and credit note
We have a 14-day return policy from the date of delivery, which means you have 14 days after receiving your item to request an exchange or credit note. To be eligible for an exchange, your item must be in the same condition that you received it; unworn or unused, with tags and in its original packaging. We cannot accept return items that are worn/washed/dirty/damaged or stained. All return items must be inspected before we can approve of an exchange/credit. Please allow up to 14 days upon delivery for our team to do an inspection and process an exchange or credit note. This is valid for 12 months.
KEEPTHATPUMP is not responsible for the cost of return shipping. And we recommend the use of tracked shipping as we will not be responsible if a returned item does not reach us safely.
Request a return by emailing us on email@example.com with your order number, reason for return and photos if required for faults. Once return request has been accepted we will email you return information including a return shipping address. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Every piece is internally checked before being sent to customers, in the unlikely event of a faulty item please contact firstname.lastname@example.org immediately with photos.
Only genuine faults will be accepted for a refund or replacement i.e. straps fall off, colour fading after wash. Refunds will not be accepted for any other instances including:
• Stretched to fit after purchasing incorrect sizing causing seams to fray or rip;
• Fake tan and makeup damage
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, this may take up to 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Due to occupational, health and safety KEEPTHATPUMP holds the right to refuse a refund or store credit on any item that is returned that has been damaged or worn.