FAQS

My seamless fabric shorts have lines/wrinkle marks on it?

Don’t panic, these are not stained, they are simply crease lines that have occurred from the manufacturing process. Our seamless fabric shorts are dyed, dried and ironed before they are folded and placed inside their bag. 

Temporary crease lines/wrinkles may have formed from the way the fabric has been stored and folded.

A gentle wash or 2 and air drying out of the sun may help smooth out any creases or winkles.

My define bra & core shorts aren’t completely matching?

While the same color dye is used, the nature of the fabrics can cause subtle differences in the appearance of the color. This is why there may be a very slight colour variation between seamless and non seamless fabric items that may be visible when the fabric is placed up against each other.

To achieve a 100% color match, it's recommended to pair items from the same collection and color name. For instance, the Core Halter bras and Core shorts should match perfectly, as they are made from the same fabric. Similarly, the Define sports bras and Define shorts are likely to have a consistent color since they share the same fabric.

How do I correctly wash my products to prevent colour fading & bleeding?

It's not uncommon for fabrics, especially those with vibrant colors, to experience some fading over time. The dyeing process and the type of fabric used can contribute to this natural phenomenon. To help preserve the color of your garments, particularly those with bright colors, it's recommended to take certain precautions:

• Wash Separately: Wash the garments separately, especially during the first wash, to prevent color bleeding onto other clothes. This is particularly important for bright or dark colors that may bleed more initially.
• Cold Delicate Cycle: Use a cold and delicate cycle for washing. Cold water is less likely to cause the color to bleed or fade, and the delicate cycle is gentler on the fabric.
• Avoid Warm Water: As mentioned, warm water can contribute to color fading. Using cold water for washing is generally more effective in preserving the vibrancy of the colors.
• Different Color Longevity: Be aware that different fabrics and dyeing processes may result in varying levels of color longevity. Some colors may fade more quickly than others, depending on the specific characteristics of the fabric and dye used.

Extra tip for colour longevity: add a tablespoon of salt to your wash cycle. The chloride in the salt helps to hold the colour In for longer. 

By following these guidelines, you can extend the life of the vibrant colors in your garments. Additionally, always check the care instructions provided by the manufacturer for any specific recommendations tailored to your particular items.

Why has the fabric changed colour after washing them?

If your shorts or sport bras has changed colour after washing, it’s important to consider a few factors. As mentioned, fabric fading over time, especially with vibrant colors, is a normal occurrence. However, if there's a noticeable change in color after a single wash, it may be due to external factors such as color transfer or a chemical reaction. Here are some possibilities to consider:

• Color Transfer: Other items in the wash may have bled color onto your shorts. Always separate dark and light-colored garments to avoid color bleeding. Washing the shorts alone for the first few washes, especially if they are new, can help prevent color transfer.
• Chemical Reactions: Contact with chemicals, such as bleach or certain fabric softeners, can lead to color changes. Ensure that you're using a mild detergent without bleach, and avoid using fabric softeners unless recommended by the care instructions.
• Water Temperature: High temperatures can cause color bleeding and fading. Ensure that you're washing your shorts in cold water, as warm water can contribute to color changes.
• Follow Care Instructions: Always follow the care instructions provided by the manufacturer. Some fabrics may require specific washing conditions to maintain their color.

How do I care for my seamless fabric shorts to get the most wear out of them?

Seamless fabric is indeed delicate and requires special care to ensure the durability of seams and fabric. Here are some guidelines to prevent ripping and pulling:

• Handling with Care: Treat your seamless shorts like you would delicate stockings. Avoid having long nails that could potentially stab or snag the fabric. Be gentle when putting them on and adjusting the fabric; refrain from pulling on the fabric roughly.
• Proper Sizing: Ensure you have the correct size for a comfortable fit. For core scrunch leggings and shorts, we recommend sizing up if you are between sizes. Wearing leggings or shorts that are too small may lead to tears in the scrunch or leg seam.
• Mindful Movements: Before squatting or engaging in activities, make sure you have carefully pulled the shorts up into place. This helps distribute the stress on the fabric more evenly.
• Avoid Rough Surfaces: Refrain from sitting on or brushing up against rough surfaces such as velcro or concrete, as these can cause damage to the fabric.
• Fade Expectations: Please be aware that due to the nature of the fabric and the dye process, seamless items may fade quicker than non-seamless items. This is normal and inevitable. Following the care guide provided above will contribute to the longevity of your products.

 

What about customs taxes?

Import taxes and fees are factors that we, unfortunately, have no control over, and they are determined by the recipient's country. Keep That Pump is not liable to pay any import duties, taxes or tariffs of your home country and must be paid by the recipient. Here’s what you need to know:

• Recipient Responsibility: Customs taxes and fees must be paid by the recipient upon receiving the order. We recommend contacting your local customs office to inquire about any applicable taxes and to understand the potential costs involved.
• Refusal of Delivery: If the delivery is refused by the recipient and the package is returned to the sender, your order will be refunded, but the original shipping costs will be deducted. Please note that this deduction covers the initial shipping expenses incurred.

 

What is your return policy?

We have a 30-day return policy from the date of delivery, which means you have 30 days after receiving your item to request an exchange or credit note. To be eligible for an exchange, your item must be in the same condition that you received it; unworn or unused, with tags and in its original packaging. We cannot accept return items that are worn/washed/dirty/damaged or stained. Once the return arrives to our warehouse, return items must be inspected before we can approve of an exchange/credit. Please allow up to 14 days upon delivery for our team to do an inspection and process an exchange or credit note. This is valid for 12 months. 

KEEPTHATPUMP is not responsible for the cost of return shipping. And we recommend the use of tracked shipping as we will not be responsible if a returned item does not reach us safely.

What’s the difference between the core shorts and recoil shorts?

While both the core shorts and recoil shorts share the same fabric, we've introduced subtle upgrades to the recoil shorts based on customer preferences for an enhanced fit and features. Here are the key distinctions:

• Scrunch Technology: The recoil scrunch shorts utilize brand-new stitching technology, creating a shorter length that sits even better between the glutes. This results in a more subtle yet impactful scrunch effect.
• Deeper V Cut: The back of the shorts features a deeper V cut, designed to shape and accentuate the booty even more, providing a flattering look.
• Enhanced Compression: Underneath the booty contouring, the structure of the fabric is slightly thicker in the recoil shorts. This addition offers enhanced compression and lift, emphasizing the glutes.
• Recoil Waistband: The waistband of the recoil shorts sits slightly lower, and the bottom of the waistband dips further down at the front. This design provides increased lower core control, offering both support and a flattering fit.
• Shorter Length: The recoil shorts are 3cm shorter in total length compared to the core shorts. This reduction in fabric contributes to a lower waistband look and a more hugging appearance around the glutes, resulting in better glute separation without the need for a noticeable scrunch look.
• BBL Look: The recoil shorts are designed to achieve the lifted Brazilian Butt Lift (BBL) look. They do run slightly smaller, so if you're unsure about sizing, we recommend sizing up if you're between sizes or prefer a more comfortable fit. If you're aiming for the lifted BBL look, sticking to your regular size is recommended.

How long will it take for my order to arrive?

We endeavour to have your order fulfilled within 1-3 business days.

Below we provide our shipping rates with estimated delivery times with Australia Post service.

 

I have a question about my order, where do i contact?

Please email support@keepthatpump.com for all order related questions. Our normal response time is up to 24 hours. 

If you need to make changes to your order, please email us immediately. While we may be able to make amendments before fulfillment, this is not guaranteed. Once your order is shipped, we are unable to amend details such as the address.

In the event of any issues with shipping, such as an incorrect address, we recommend contacting Australia Post. You can also use the tracking link provided in your email to redirect the item. Keep That Pump will not be held responsible for lost parcels due to incomplete address information.

Where can I find sizing information about certain products?

We have size guides tailored specifically to each product based on body measurements. These can be found at the bottom right of the page on each product. Please check the description for any sizing disclaimers or info whether to size up or down.